Frequently Asked Questions

These are the answers to the most commonly asked questions we get about our cleaning services.

Click on a question to reveal the answer

Do you provide house cleaning services?

We specialize in providing a highly-detailed 101-point house cleaning experience on a weekly, fortnightly, or monthly basis. Check out our House Cleaning page to learn more and get a free quote.

Do you provide office cleaning services?

Yes, we offer commerical cleaning services. To learn more about our services, check out the Services page. To book a cleaning consultation, get a quote.

What areas do you service?

We service Gold Coast and surrounds.

Are you insured?

Yes, all our cleaners have public liability insurance.

Are your cleaners police checked?

All of our cleaners undergo extensive background checks and are required to provide up-to-date police clearance certificates.

Do you quote by the hour?

For commercial, industrial, and vacate cleans, we provide per-job quotes based on the size of the property and what needs to be cleaned. This will be covered in your free cleaning consultation.

If one of my regular cleans happens to be on a holiday, will you be working?

If your clean falls on a holiday we will contact you to discuss the best option that will suit you.

What hours do you work?

Our offices hours are 8:00 AM til 5:00 PM from Monday to Saturday.

Do you do dishes or empty the dishwasher?

We generally dont wash dishes unless they are done in an office clean.

Do you bring your own cleaning supplies?

We supply absolutely everything, including fresh microfibre cloths and mop heads for every clean, so you don’t need to worry about a thing! We don’t cheap out on supplies either, so rest assured knowing your home is getting the best care possible.

What happens if you or I get sick?

If you become ill, we kindly ask that you notify us and reschedule your clean to a later date. This is to avoid spreading any sickness to other people.

If I refer my friend, do I get a referral commission or discounted cleaning?

For every person you refer to us who becomes a recurring customer, you’ll get $50 off your next clean.

How do I pay you?

We send invoices via email that can be paid via bank transfer or credit card within 24 hours.

Introducing our NEW 101-Point "Sparkling Home" Checklist

We’re not just your average cleaning service…

Throughout the years, we’ve perfected and refined our cleaning system down to a fine art, now condensed into a meticulous 101-point checklist for the most consistent and amazing results.

View our 101-Point Home Cleaning Checklist